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\"\"<\/figure>\n\n\n\n

*****************************
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\u3010Request to customers m(_ _)m\u3011
In recent years, both domestically and internationally, we have seen an increase in reservations where we are unable to contact the guest (no-shows on the day) and cancellations on the day of the reservation due to forgetting.

Similarly, both domestically and internationally, we have also seen an increase in cancellations and changes to reservations made on the day of or close to the date of use.

\u203bChanges to dates made within the cancellation deadline are usually subject to cancellation regulations.

To be honest, such cancellations and changes not only cause inconvenience to other guests who have been denied reservations at Honjin Hiranoya due to full occupancy, but also result in a large loss for our hotel.

For this reason, we are very sorry, but we ask for your understanding that we will continue to charge cancellation fees as usual for cancellations and changes made within the cancellation deadline due to customer convenience.

Please note that cancellations and changes must be made during reservation reception hours (9:00 a.m. to 8:00 p.m.).

\u203bPlease note that any contact made after 8:00 p.m. will be treated as the next day.
\u203bWe are unable to directly cancel or change reservations made through a travel agency or online.
Thank you for your understanding in advance.
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